Privacy Policy — Pika Spanish Bakery

1. Scope and Acceptance

By accessing or using our site, you consent to the practices described in this policy. This policy applies to personal data processed through our online platform and related customer services, including orders, account management, newsletters, and customer support.

2. Information We Collect

We collect information necessary to provide bakery products and services, process orders, and improve user experience. Categories of data we collect include:

• Contact and account data: name, email address, phone number, delivery address, account credentials.
• Transaction data: order details, payment confirmations, invoices, and delivery instructions (payment card data is not stored on our servers when a third-party processor is used).
• Communications: messages you send to us, customer service interactions, and marketing preferences.
• Usage data: pages visited, browsing information, device and browser details, IP address, and analytics data collected through cookies and similar technologies.

3. How We Use Your Information

We use personal data for the following purposes:

• To process and fulfill orders, arrange deliveries, and communicate about your purchases.
• To manage your account, verify identity, and provide customer support.
• To send service-related messages, updates, and marketing only where you have given consent or where permitted by law.
• To improve our online platform, analyze trends, and perform analytics to enhance user experience.
• To detect, prevent, and respond to fraud, abuse, security incidents, and illegal activities affecting the service.

4. Legal Bases for Processing (Where Applicable)

Where required by applicable law (including GDPR), our legal bases for processing personal data include:

• Performance of a contract (processing orders and providing services).
• Consent (marketing communications and optional cookies where consent is requested).
• Legitimate interests (fraud prevention, platform improvements, and security) balanced against your rights.
• Compliance with legal obligations.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate the site, remember preferences, and analyze usage. Cookies help us deliver a secure and personalized experience. Common cookie categories we use:

• Essential cookies: required for site functionality (order processing, security).
• Performance and analytics cookies: aggregate usage information to improve our platform.
• Functional cookies: remember preferences and enable enhanced features.
• Advertising cookies: may be used by third parties to provide relevant ads; these require consent where applicable.

You can manage cookie preferences through your browser settings and where available via the cookie banner on our site. Disabling cookies may affect site functionality.

6. Sharing and Disclosure

We do not sell personal data. We may share user information in limited circumstances:

• Service providers: third parties who perform services on our behalf (payment processors, delivery partners, hosting, analytics). These partners are contractually restricted from using data for other purposes.
• Legal obligations: to comply with laws, respond to lawful requests, or protect rights, property, and safety.
• Business transfers: in connection with a merger, sale, or asset transfer, subject to confidentiality assurances.

7. International Transfers

Personal data may be processed in jurisdictions different from where you live. When we transfer data internationally, we implement safeguards such as contractual commitments or other measures permitted by law to protect personal data.

8. Data Retention and Security

We retain personal information only as long as needed for the purposes described and to meet legal and accounting requirements. We implement administrative, technical, and physical safeguards to protect personal data, but no system is completely secure. If a security incident occurs, we will respond in accordance with applicable laws.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, such as the right to access, correct, delete, restrict processing, object to processing, and data portability. To exercise rights or ask questions, contact us at info@pikabakery.sbs. We will process requests in accordance with applicable laws and may require verification.

10. Children

Our online platform is not directed to children under 13. We do not knowingly collect personal data from children without parental consent. If we learn that we have collected such data, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable law. We will post the revised policy on our site. Continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions or requests regarding privacy, please contact: